Healthcare staffing has become more complex than ever, and managing shift schedules manually is no longer practical—especially for large institutions like SSM Health. That’s where SSM Smart Square, developed by Avanta, steps in.
This powerful workforce management platform helps healthcare workers easily access their schedules, request shifts, and manage time-off—while giving administrators reliable tools for staffing, forecasting, and performance monitoring.
Whether you’re a nurse, doctor, technician, or administrative worker, this 2025 Smart Square guide will walk you through everything:
How to log in
How to reset your password
How to use the dashboard
How to schedule shifts
Common errors + solutions
Mobile app login
And more
Let’s get started.
What Is SSM Smart Square?
SSM Smart Square is an online workforce scheduling software used primarily by SSM Health, one of the largest nonprofit healthcare systems in the United States.
It provides healthcare employees and administrators with tools to automate:
- Shift scheduling
- Attendance tracking
- Staff allocation
- Time-off requests
- Daily/weekly/monthly staffing forecasts
- Real-time performance insights
With more than 39,000+ employees, SSM Health relies on Smart Square to eliminate scheduling errors, reduce overtime, and maintain effective staffing ratios across all departments.
Key Features of SSM Smart Square (2025 Version)
1. Advanced Staff Scheduling
Allows managers to create schedules in minutes, not hours, while making sure every shift is covered.
2. Employee Self-Service Dashboard
Employees can log in anytime to check schedules, swap shifts, and request time off.
3. Real-Time Attendance Tracking
Tracks employee attendance with high accuracy and helps prevent shift mismanagement.
4. Predictive Staffing Forecasting
Uses AI-driven insights to anticipate staffing needs based on past trends and upcoming workloads.
5. Smart Square Go Mobile App
A dedicated app that lets employees check and manage schedules from anywhere.
6. Centralized Admin Control
HR teams and supervisors get advanced tools for approvals, messaging, monitoring, and reporting.
Who Can Access SSM Smart Square?
The Smart Square portal is strictly for authorized SSM Health personnel, including:
- Nurses
- Doctors
- Lab technicians
- Pharmacists
- Administrative staff
- HR departments
- Contractual and part-time workers
Only employees with valid login credentials provided by the organization can access the platform.
Requirements Before Logging Into SSM Smart Square
Before accessing the portal, make sure you have:
- ✔ A smartphone, tablet, laptop, or PC
- ✔ An updated browser (Chrome, Firefox, Edge, or Safari)
- ✔ A stable internet connection
- ✔ Valid SSM login credentials
- ✔ Access to the official Smart Square link
How to Log In to SSM Smart Square (Step-by-Step Guide)
Step 1: Open your browser and visit the official Smart Square login page.
Step 2: Enter your username/email in the first field.
Step 3: Type your password in the next field.
Step 4: Click the Log In button.
If the credentials are correct, you’ll instantly be redirected to your Smart Square dashboard.
How to Use the Smart Square Go Mobile App (2025 Guide)
Smart Square now offers an improved mobile app experience through Smart Square Go.
How to Access the App
- Android users → Google Play Store
- iPhone users → App Store
App Login Steps
- Install Smart Square Go
- Open the app
- Enter your SSM login credentials
- Verify identity if prompted
- Access your schedule anytime
App Features You Can Use
- Check weekly/monthly schedules
- Submit shift swaps
- Get push notifications for changes
- Request PTO instantly
- Sync schedules with calendar apps
How to Reset Your SSM Smart Square Password
If you forget your password, follow these steps:
Step 1: Go to the Smart Square login page
Step 2: Click “Forgot Your Password?” under the login box
Step 3: Enter your username and registered email
Step 4: Press Send Email
Step 5: Open the reset link from your inbox
Step 6: Create a new strong password
Step 7: Log in again using the new password
If you do not receive the reset email, try:
- Checking your spam folder
- Resending the link
- Ensuring your email is correct
- Contacting SSM IT support if all else fails
How to Use the SSM Smart Square Dashboard (Full Walkthrough)
1. View Your Work Schedule
Real-time access to upcoming shifts, holidays, and time slots.
2. Submit Time-Off Requests
Choose dates and submit them for supervisor approval.
3. Swap or Pick Up Shifts
Request swap approvals or pick up extra hours.
4. Update Your Profile
Modify contact info, preferences, or work availability.
5. Access Notifications
Stay updated on schedule changes, approvals, or urgent staffing alerts.
6. Track Attendance Records
Monitor your logged hours, overtime, and historical shift data.
Common SSM Smart Square Login Problems (And How to Fix Them)
1. Incorrect Username or Password
Double-check caps lock, spelling, and spacing.
2. Account Locked
Try again after a few minutes or contact IT.
3. Browser Not Supported
Update your browser or switch to Chrome/Firefox.
4. Page Not Loading
Clear cache and cookies, refresh the page, or try a different device.
5. App Not Syncing
Log out → close → reopen → log in again.
6. VPN/Network Restrictions
Some features may require access from SSM’s network or VPN.
Benefits of SSM Smart Square for Employees & Organizations
Benefits for Employees
- Complete control over shift planning
- No more manual updates
- Easy time-off requests
- Mobile access
- Instant notifications
- Work-life balance improvement
Benefits for SSM Health Administrators
- Accurate staffing allocation
- Reduced overtime
- Automatic scheduling
- Better productivity
- Real-time worker performance insights
- Improved patient care with proper staffing
Is SSM Smart Square Secure?
Yes. The platform uses multiple layers of security:
- HIPAA-compliant technology
- Data encryption
- Protected login credentials
- Multi-factor authentication
- Secure employee data management
Your information remains confidential and fully protected.
Alternatives to SSM Smart Square
If your organization is exploring additional options:
- Kronos Workforce Ready
- ShiftWizard
- When I Work
- ScheduleAnywhere
- Deputy Workforce Management
Smart Square remains one of the most healthcare-focused options among them.
Final Thoughts
SSM Smart Square has changed the way healthcare scheduling works. It gives employees quick access to their shifts, helps administrators improve staffing efficiency, and ensures a seamless workflow within SSM Health facilities.
Whether you’re logging in for the first time or managing daily schedules, this guide gives you everything you need to work smarter in 2025.
FAQs
1. How do I access the SSM Smart Square login page?
Visit the official login portal through your browser.
2. Can I use SSM Smart Square on my mobile?
Yes, using the Smart Square Go app for Android and iPhone.
3. What if I forget my password?
Simply click “Forgot Password?” on the login page and follow the steps.
4. Who can use the SSM Smart Square portal?
Authorized SSM Health employees and staff members.
5. What to do if Smart Square isn’t loading?
Clear browser cache, switch devices, or contact the IT department.